- Ebus fares are non-refundable (unless a refundable fare option was purchased, for BC only).
- Ebus fares are non-transferable.
- Trips can be changed for a $15.75 fee (tax included).
- If you need to make changes to your trip, make sure to call the 1-877-769-3287 line at least one hour prior to originating departure point.
- "One hour" policy: You must inform us of any desired trip changes at least one hour prior to the originating city departure time or a new fare will have to be purchased.
- Missed departures: If you miss your bus, this will result in forfeiture of fare and a new full fare will need to be purchased for travel.