PLEASE READ THE FOLLOWING TRAVEL TERMS & CONDITIONS CAREFULLY.

COVID SAFETY PROTOCOLS

Face Masks and proof of vaccination are no longer required when using our services in accordance with provincial and federal guidelines.

IDENTIFICATION:

All passengers over the age of 18 must travel with a Government Issued photo I.D. or two (2) pieces of valid government-issued non-photo identification with matching names. For this reason, passengers without the correct forms of I.D. will be refused travel.

CHECK-IN:

Please note that a paper ticket is not mandatory for check-in. Please check in 15 minutes prior to departure.

PAYMENT TERMS: DUE UPON RECEIPT. Corporate Billing Accounts: Payment due 30 days after completion of the trip. GST# BN139981476

LUGGAGE ALLOWANCE:

Please note that the luggage allowance per person included in your fare is 3 pieces. This includes one carry-on bag and luggage in the under coach storage. Carry-on items include purses, backpacks, and laptop bags. Additionally, extra luggage is $15.75 per piece up to a maximum of 6 pieces total. We are not responsible for the loss of, or damage to, checked or carry-on luggage in excess of the maximum liability of $350.

For details, please check with your carrier:

Red Arrow www.redarrow.ca

Ebus www.myebus.ca

Thompson Valley Charters https://tvcbus.ca/

CHANGE AND CANCELLATION POLICY:

To change your trip time, date, or to cancel for a full refund – you must provide us with the 24 hr notice prior to departure. Failure to provide proper notice makes the trip non-refundable and requires an additional change fee.

Please note that Ebus Alberta tickets are non-refundable at the time of purchase and cannot be cancelled. Ebus changes are permitted for a fee of $15.75.

Ebus BC tickets are refundable with 24 hours’ notice. Failure to provide 24 hours’ notice results in a change fee of $15.75 and the ticket then becomes non-refundable. Tickets purchased less than 24 hours before travel are non-refundable at the time of purchase.

Red Arrow tickets are refundable with 24 hours’ notice. Failure to provide 24 hours’ notice results in a change fee of $25 and the ticket then becomes non-refundable. Tickets purchased less than 24 hours notice before travel are non-refundable at the time of purchase.

To change or cancel your booking, please contact a Passenger Experience Representative by phone:

Red Arrow: 1-800-232-1958

Ebus and Partners: 1-877-769-3287

NO SHOWS:

Not showing up for your departure or failure to arrive on time, results in the forfeit of full fare. Tickets may not be re-booked if we have not been notified prior to the scheduled departure time, a new ticket would need to be purchased.

ZERO TOLERANCE DRUG AND ALCOHOL POLICY:

For the comfort, safety, and positive experience for all passengers, we’re pleased to have a Zero Tolerance policy when it comes to intoxication. So, be rest assured that any signs of intoxicated passengers will be handled appropriately and refused service.

Contact Information

Ebus welcomes your comments. If you believe that Ebus hasn’t adhered to this statement, please contact us.